Helper Posted yesterday at 03:22 AM Posted yesterday at 03:22 AM Product Setup & Troubleshooting Guide Complete the setup below before launching. If something fails, note the exact error and the step where it happened. 1. Prepare Your PC Archive utility: Install WinRAR or another compatible tool to extract the files. Required software: Install Microsoft Visual C++ Runtime x64 and Microsoft DirectX. If VC++ is already installed, select Repair if available. Security software: Check Windows Security and third-party antivirus quarantine history for blocked product files. Verify the download source before allowing anything. Compatibility: Check the product’s current requirements for FACEIT Anti-Cheat, Riot Vanguard, and Core Isolation / Memory Integrity. Change these settings only when required by the current instructions. Overlays: Close unnecessary overlays, including Overwolf, SteelSeries GG, NVIDIA Overlay, and Xbox Game Bar. Keep Steam Overlay enabled when required. Restart Windows after completing setup. Defender Control: If support supplies this compatibility utility, the archive password is I asked. Permanently disabling security protection is not a standard setup requirement. 2. Download & Activate Download the Loader, extract it, and run it as administrator. New users: Select Register, create an account, and save your login details securely. Returning users: Sign in to your existing account and use Redeem for a new key. You do not need another account. If your key has not been activated, open Dashboard → Activate License, enter it, and select Activate. Select the correct game and product, then follow the launcher prompts. 3. Launch the Game Open the game and reach the Main Menu / Lobby. Press F2 when instructed. Wait 5–10 seconds for initialization. Press Insert to open the menu. Use Borderless display mode and enable Steam Overlay when required by your product. 4. Common Problems Loader stuck at “99% / 100% Success” Continue into the game and press F2. The progress display may be stuck even though loading succeeded. If it still fails, select “If Having Issues” to try the Legacy Loader. Menu does not appear Wait 5–10 seconds after pressing F2, then press Insert. Check Borderless mode and Steam Overlay. If unresolved, press Win + R, enter %temp%, and locate LogHelper.tmp. Send it to support. “Window Not Found” / 0xE9D52 Restart your PC. Run Medal as administrator, let it start fully, then disable its overlay while leaving Medal running. Enable Discord Game Overlay for your game and confirm it actually works in-game. Disable Legacy Overlay if that option is available. Reach the game lobby, press F2, and wait 5–10 seconds. If needed, retry with the Legacy Loader. Menu appears but cannot be clicked Reinstall Medal, restart, and test again. Keep only the overlays required for your configuration. Check Task Manager for sustained 90–100% CPU usage, high memory usage, or disk activity. Close unnecessary resource-heavy applications. Menu is laggy or slow Close unnecessary overlays and background applications. Check CPU, RAM, disk, and GPU usage in Task Manager. Temporarily test 1920 × 1080, then restart the game. Try the supported Medal or Discord Overlay configuration instead of your current one. Other launcher errors Error What to try Unknown Error Restart, verify VC++ and DirectX, check quarantine history, and retry. Initialization Failure / Error Code 1 Open Settings → Time & Language → Date & Time, enable automatic time, and select Sync now. Use the referenced Rome/Berlin timezone or TunnelBear workaround only if current product instructions require it. Initialization Failure: Process Terminated Restart, close unnecessary development/debugging, virtualization, or system-analysis tools, and check for quarantined files. Failed to Create TMP File Recheck setup, restart, and confirm %temp% opens normally through Win + R. “Please Restart Your PC” keeps repeating Verify the product’s required BIOS virtualization and Hyper-V configuration. Restart after changes. Contact support if the loop continues. EFI Partition Could Not Be Mounted Open Win + R → msinfo32 and check BIOS Mode. The product expects UEFI. If already using UEFI, restart and retry. Boot configuration: Do not switch an existing Windows installation from Legacy/CSM to UEFI without checking disk compatibility; Windows may stop booting. After troubleshooting changes, fully close the launcher and game before testing again. 5. Blue Screen / BSOD Let Windows restart normally. Do not immediately reproduce the crash. Support needs a crash dump when available, not just a photo. Look for C:\Windows\MEMORY.DMP. If missing, check C:\Windows\Minidump and use the newest .dmp file. If neither exists, open Win + R → sysdm.cpl → Advanced → Startup and Recovery → Settings. Set Write debugging information to Automatic memory dump or Kernel memory dump. The dump path should be %SystemRoot%\MEMORY.DMP. Restart after changing dump settings. Coordinate further crash testing with support. For large dumps, upload the file to Gofile, wait for the upload to finish, and send the complete link privately to verified support. Keep the upload available until the investigation is complete. 6. Contact Support Include: Product name and license key — through a private support ticket. Loader used: Standard or Legacy. Exact error, screenshot, and failing setup step. What happened and what you already tried. LogHelper.tmp for menu/initialization issues, when available. For a BSOD: stop code, crash-dump link, and what you were doing when it crashed. Mention whether the Legacy Loader works when the Standard Loader fails.
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